Customer Care

Help

  • FAQs
  • Contact Us
  • Product Information
  • Order Information
  • Shipping
  • Returns, Refunds & Cancellations
  • Holiday Hours
  • Complaints & Disputes


  • HIESSIK

  • Legal
  • Privacy Policy
  • Trustpilot



  • Contact Us

    We endeavour to respond to enquiries as quickly as possible.

    +44 (0) 203 958 4303

    Email available 24/7

    enquiries@hiessik.com

    FAQs

    Frequently Asked Questions

    What payment methods are accepted on hiessik.com?

    All major payment methods (credit, debit and payment platforms) are accepted on HIESSIK® - VISA, American Express, Mastercard, Maestro, PayPal, Apple Pay & Android Pay. Unfortunately, at this time we do not accept gift cards or e-vouchers.

    Are the products on hiessik.com authentic?

    Yes, HIESSIK® guarantees the authenticity of any purchase through our site. HIESSIK started off with a passion for the most limited shoe releases, our team always wanted to get their hands on the top releases from major brands through the correct channels - this has translated into our commitment and responsibility to providing our customers with authentic products. For more information, click here

    Why are many sizes on hiessik.com unavailable?

    We follow a policy of No General Releases, as a consequence the products available on hiessik.com are generally only available from retailers in extremely small quantities for short time periods. Most releases on hiessik.com are released by first-party retailers e.g. Nike and Adidas in a drop format with small quantities and no intention of future restocks.

    How quickly are orders shipped?

    Orders are generally dispatched within 24HRS. Orders placed on Saturday (after 3PM) and Sunday, will be shipped as early as possible on Monday. For order delivery estimates, please refer to When will I receive my order?

    How are orders packed?

    At HIESSIK® all orders are packed and will arrive in a brown protective box by DHL. Boxes have HIESSIK® Tape & QR Tracking.

    When will I receive my order?

    Domestic orders (orders in the UK) should arrive by the next business day and DHL Express 12PM orders in the UK should arrive by noon the next business day, provided they are ordered by 3PM GMT. International orders should arrive within 3-7 business days, provided they are ordered by 3PM GMT. We ask that international orders give an extra day for shipment processing. Please refer to the delivery information page for delivery estimates by country. Ensure you keep an eye on your order tracking to stay updated.

    Can I track an order?

    Orders from HIESSIK® will receive order tracking from DHL upon order shipment - to the email and mobile phone number provided at checkout. 

    What is your refund policy?

    All purchases from HIESSIK® can be returned within 14 days (this excludes Request a Size & Wardrobe items - which are final sale) - provided they are in their original, unworn condition with tags and accessories included. For our full return policy, click here; alternatively to process a refund, click here.

    How do I return an item?

    To return an item you must submit a request, hereAfter your return is approved you can send it to: 

    HIESSIK®

    86-90 Paul Street

    London

    EC2A 4NE

    United Kingdom

    Please ensure you retain proof of postage.

    Otherwise, we can an arrange a courier to pick up your item from your address. We recommend this for the majority of items on our site due to their value.

    When will I receive my refund?

    Expect to receive your refund within 3-5 days, but the time for it to appear on your statement may vary, depending on your card issuer.

    Can I cancel an order?

    Orders from hiessik.com can be cancelled anytime prior to order dispatch. Otherwise, you can return the item within 14 days.

    How do I contact customer service?

    Our customer service team is available on +44 (0) 203 958 4303 from, Monday to Friday - 10AM to 6PM GMT. Alternatively, contact us via email at: enquiries@hiessik.com

    Contact via Telephone is currently unavailable; please use the email provided for enquiries. Thank you.

    What is 'Request a Size' ?

    Relatively self-explanatory. Request a Size is part of the Wardrobe by HIESSIK® service for pre-existing products on the e-Store that may be currently unavailable in your size or completely sold out. To request a size simply click the link below the Cart button on a product page and fill out the form with the relevant details. 'Request a Size' is subject to Wardrobe by HIESSIK® terms of purchase. Items purchased through Request a Size are final sale items and cannot be exchanged or refunded.

    Representative Example

    Request a Size is unavailable, why is this?

    The Request a Size service may be unavailable for products that are older than 6 months i.e. it is December and a product was released in February earlier in the year, Request a Size may no longer be available. 

    SITE FUNCTIONALITY

    Can I open an account on hiessik.com?

    At this time we do not offer online HIESSIK® accounts, but we will look to implement this feature in the future, in order to streamline your shopping experience.

    Where are the sort and filter features for products?

    We understand the importance of sorting our items by price, name etc. and narrowing down our product selections based on a number of your preferences. However, as of right now we have removed the feature in order to optimise it, to ensure when it is re-implemented it works perfectly. We are sorry for the inconvenience.

     


    GO BACK TO HELP

    SIZE GUIDE

    The latest sizing information available from the brands available on the e-Store such as Adidas (including YEEZY) & Nike.

    Use your measurements and our chart below to determine your shoe size.

    Brand UK US EU JP
    UK 6 US 6.5 EU 39 1/3 JP 240
    UK 6.5 US 7 EU 40 JP 245
    UK 7 US 7.5 EU 40 2/3 JP 250
    UK 7.5 US 8 EU 41 1/3 JP 255
    UK 8 US 8.5 EU 42 JP 260
    UK 8.5 US 9 EU 42 2/3 JP 265
    UK 9 US 9.5 EU 43 1/3 JP 270
    UK 9.5 US 10 EU 44 JP 280
    UK 10 US 10.5 EU 44 2/3 JP 285
    UK 10.5 US 11 EU 45 1/3 JP 290
    UK 11 US 11.5 EU 46 JP 295
    UK 11.5 US 12 EU 46 2/3 JP 300
    UK 12 US 12.5 EU 47 1/3 JP 305
    UK 12.5 US 13 EU 48 JP 310
    UK 13 US 13.5 EU 48 2/3 JP 315
    UK 3 US 3.5 EU 35 1/3 JP 210
    UK 3.5 US 4 EU 36 JP 215
    UK 4 US 4.5 EU 36 2/3 JP 220
    UK 4.5 US 5 EU 37 1/3 JP 225
    UK 5 US 5.5 EU 38 JP 230
    UK 5.5 US 6 EU 38 2/3 JP 235
    UK 6 US 6.5 EU 39 1/3 JP 240
    UK 6.5 US 7 EU 40 JP 245
    UK 7 US 7.5 EU 40 2/3 JP 250
    UK 7.5 US 8 EU 41 1/3 JP 255
    UK 8 US 8.5 EU 42 JP 260
    UK 10K US 10.5 EU 28
    UK 10.5K US 11 EU 28.5
    UK 11K US 11.5 EU 29
    UK 11.5K US 12 EU 30
    UK 12K US 12.5 EU 30.5
    UK 12.5K US 13 EU 31
    UK 13K US 13.5 EU 31.5
    UK 13.5K US 1 EU 32
    UK 1 US 1.5 EU 33
    UK 1.5 US 2 EU 33.5
    UK 2 US 2.5 EU 34
    UK 2.5 US 3 EU 35
    UK 3 US 3.5 EU 35.5
    UK 3.5 US 4 EU 36
    UK 1K US 1 EU 17
    UK 2K US 2.5 EU 18
    UK 3K US 3.5 EU 19
    UK 4K US 4.5 EU 20
    UK 5K US 5.5 EU 21
    UK 5.5K US 6 EU 22
    UK 6K US 6.5 EU 23
    UK 6.5K US 7 EU 23.5
    UK 7K US 7.5 EU 24
    UK 7.5K US 8 EU 25
    UK 8K US 8.5 EU 25.5
    UK 8.5K US 9 EU 26
    UK 9K US 9.5 EU 26.5
    UK 9.5K US 10 EU 27
    UK 6 US 7 EU 40 JP 25 CM
    UK 6.5 US 7.5 EU 40.5 JP 25.5 CM
    UK 7 US 8 EU 41 JP 25.5 CM
    UK 7.5 US 8.5 EU 41.5 JP 26 CM
    UK 8 US 9 EU 42 JP 26.5 CM
    UK 8.5 US 9.5 EU 42.5 JP 27 CM
    UK 9 US 10 EU 43 JP 27.5 CM
    UK 9.5 US 10.5 EU 43.5 JP 28 CM
    UK 10 US 11 EU 44 JP 28.5 CM
    UK 10.5 US 11.5 EU 44.5 JP 29 CM
    UK 11 US 12 EU 45 JP 29.5 CM
    UK 11.5 US 12.5 EU 45.5 JP 30 CM
    UK 12 US 13 EU 46 JP 30.5 CM
    UK 12.5 US 13.5 EU 46.5 JP 31 CM
    UK 13 US 14 EU 47 JP 31.5 CM
    UK 2.5 US 5 EU 35.5
    UK 3 US 5.5 EU 36
    UK 3.5 US 6 EU 36.5
    UK 4 US 6.5 EU 37.5
    UK 4.5 US 7 EU 38
    UK 5 US 7.5 EU 38.5
    UK 5.5 US 8 EU 39
    UK 6 US 8.5 EU 40
    UK 6.5 US 9 EU 40.5
    UK 7 US 9.5 EU 41
    UK 7.5 US 10 EU 42
    UK 8 US 10.5 EU 42.5
    UK 8.5 US 11 EU 43
    UK 9 US 11.5 EU 44
    UK 9.5 US 12 EU 44.5