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  • Contact Us

    We endeavour to respond to enquiries as quickly as possible.

    +44 (0) 203 958 4303

    Email available 24/7

    enquiries@hiessik.com

    Privacy Policy

    Last Updated on 17/08/2020 

    This website www.hiessik.com (the ‘Website’) is published by HIESSIK Holdings Group Ltd, a private limited company, registered on HMRC Companies House under the number 11284002. By visiting and/or using the Website, you agree to be bound by the terms of the present Privacy Policy (the “Policy”).
    On the 25/05/2018 the EU implemented the GDPR (General Data Protection Regulation), as a registered company in the UK - a current EU member state - we have a duty to abide.
    At HIESSIK we make a strong commitment towards the protection of your personal information. Our privacy policy, which should be considered in conjunction with our Terms & Conditions, outlines what information we collect, the reasons why we might collect your information, when we use your information, how we use it and the methods we use to ensure your information remains secure. This privacy policy also highlights that it is your right to withdraw your consent for the process of your personal information, request that your information be updated or provide you with access to the personal information that we obtain.

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    HIESSIK only processes personal information that is absolutely essential for the conduct of our business. As a corporation we may require personal information to verify your identity when undertaking a purchase from our Site, similarly personal information may be used for crime and fraud prevention.
    As part of the purchase of any product on our site ('hiessik.com'), we require you to provide us with personal information such as your name, address, phone number and email address. When undertaking a transaction on our Site you are forming a contract with us, without your personal information we may be unable to legally fulfil our order obligations. We may also monitor how you interact with our site to enhance your shopping experience e.g. through our shopping recommendations.
    Through browsing our store your computer's IP ('Internet Protocol') address may be transmitted to our web servers. IP address data may be used for the purpose of internal security, determining site traffic, trend analysis, site maintenance and improvements.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. We will not share your personal information with third-parties unless you provide us with your expressed consent to do so.
    As part of the HIESSIK personal shopping experience, we may require information about you ('the Customer') that will aid us in delivering and tailoring the service to fulfil your needs.

    SECTION 2 - CONSENT

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’.
    If at any point you opt-in to the communication of information with HIESSIK, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@hiessik.com or mailing us at:
    HIESSIK
    86-90. Paul Street,
    London
    EC2A 4NE
    United Kingdom

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. HIESSIK will not disclose your personal information to third parties unless you give us prior consent to do so. It is important to note that in order to provide our services, we may be required to share your information with third-parties who may require the use of your data, information on this process and how data may be used is available in Section 5.

    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    SECTION 5 - THIRD-PARTY SERVICES & LINKS

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, for example, your information may be passed on to our delivery courier partners for the delivery of goods from our store.
    Certain third-party service providers, such as payment gateways and other payment transaction processors such as Paypal & Apple Pay, are bound by their own privacy policies with respect to information that is transmitted in purchase-related transactions. To understand the potential implications of data shared with third-party service provides and understand how they handle and manage your data, we advise you read their respective privacy policies. By proceeding with transactions, where third-parties are located or have operations in a different jurisdiction to us 'HIESSIK' (we operate from London, UK and are bound by UK and EU data regulation laws) or you 'the Customer', then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    For purposes of transparency, we will disclose any partners or operators whose services we may use. We utilise the following service providers: Mailchimp, JotForm, PayPal, SnapWidget, DHL, Google and Twitter. Data transmission between us ('HIESSIK') and the third-parties listed above (plus any that may potentially not be listed) is strictly for the purpose of order processing, correspondence and marketing or analytics. For each respective service provider we recommend that you read their privacy policies in order to determine how they use your data.

    Once you leave our webstore or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service, you will be subject to the privacy policy & terms of service of the respective site. HIESSIK does not accept any responsibility or liability for those policies, we recommend you make yourself aware of their policies prior to submitting any personal information to these websites.


    SECTION 6 - SECURITY

    At HIESSIK we understand the value of personal information, and it is in our upmost interests to do everything we can to protect your personal information. As a result, we take reasonable precautions and follow industry best practices to make sure your proprietary information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). HIESSIK do not store personal payment information, this information is solely used alongside credit card companies and/or payment providers.

    SECTION 7 - COOKIES

    HIESSIK ('hiessik.com') employs the use of cookies for identification, marketing and analysis purposes. By accessing and browsing our Site you consent to the usage and storage of cookies on your device and browser. The cookies used on 'hiessik.com' are essential to us providing your shopping experience.
    For information related to the purpose of cookies, please visit http://www.allaboutcookies.org/

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

    To block the use of cookies on our site, please refer to your browsers documentation and user settings. However, by doing so you may limit the functionality of the site or diminish the shopping experience.

    As with the privacy policy of third parties, any third-party links accessed from our Site ('hiessik.com') will subject you to the cookie policy of that respective site.

    SECTION 8 - AGE OF CONSENT

    By using this Site ('hiessik.com'), you represent that you are at least the age of majority in your state or region of residence, or that you are the age of majority in your state or region of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@hiessik.com or by mail at
    HIESSIK
    [Re: Privacy Compliance Officer]
    86-90. Paul Street,
    London
    EC2A 4NE
    United Kingdom

    SIZE GUIDE

    The latest sizing information available from the brands available on the e-Store such as Adidas (including YEEZY) & Nike.

    Use your measurements and our chart below to determine your shoe size.

    Brand UK US EU JP
    UK 6 US 6.5 EU 39 1/3 JP 240
    UK 6.5 US 7 EU 40 JP 245
    UK 7 US 7.5 EU 40 2/3 JP 250
    UK 7.5 US 8 EU 41 1/3 JP 255
    UK 8 US 8.5 EU 42 JP 260
    UK 8.5 US 9 EU 42 2/3 JP 265
    UK 9 US 9.5 EU 43 1/3 JP 270
    UK 9.5 US 10 EU 44 JP 280
    UK 10 US 10.5 EU 44 2/3 JP 285
    UK 10.5 US 11 EU 45 1/3 JP 290
    UK 11 US 11.5 EU 46 JP 295
    UK 11.5 US 12 EU 46 2/3 JP 300
    UK 12 US 12.5 EU 47 1/3 JP 305
    UK 12.5 US 13 EU 48 JP 310
    UK 13 US 13.5 EU 48 2/3 JP 315
    UK 3 US 3.5 EU 35 1/3 JP 210
    UK 3.5 US 4 EU 36 JP 215
    UK 4 US 4.5 EU 36 2/3 JP 220
    UK 4.5 US 5 EU 37 1/3 JP 225
    UK 5 US 5.5 EU 38 JP 230
    UK 5.5 US 6 EU 38 2/3 JP 235
    UK 6 US 6.5 EU 39 1/3 JP 240
    UK 6.5 US 7 EU 40 JP 245
    UK 7 US 7.5 EU 40 2/3 JP 250
    UK 7.5 US 8 EU 41 1/3 JP 255
    UK 8 US 8.5 EU 42 JP 260
    UK 10K US 10.5 EU 28
    UK 10.5K US 11 EU 28.5
    UK 11K US 11.5 EU 29
    UK 11.5K US 12 EU 30
    UK 12K US 12.5 EU 30.5
    UK 12.5K US 13 EU 31
    UK 13K US 13.5 EU 31.5
    UK 13.5K US 1 EU 32
    UK 1 US 1.5 EU 33
    UK 1.5 US 2 EU 33.5
    UK 2 US 2.5 EU 34
    UK 2.5 US 3 EU 35
    UK 3 US 3.5 EU 35.5
    UK 3.5 US 4 EU 36
    UK 1K US 1 EU 17
    UK 2K US 2.5 EU 18
    UK 3K US 3.5 EU 19
    UK 4K US 4.5 EU 20
    UK 5K US 5.5 EU 21
    UK 5.5K US 6 EU 22
    UK 6K US 6.5 EU 23
    UK 6.5K US 7 EU 23.5
    UK 7K US 7.5 EU 24
    UK 7.5K US 8 EU 25
    UK 8K US 8.5 EU 25.5
    UK 8.5K US 9 EU 26
    UK 9K US 9.5 EU 26.5
    UK 9.5K US 10 EU 27
    UK 6 US 7 EU 40 JP 25 CM
    UK 6.5 US 7.5 EU 40.5 JP 25.5 CM
    UK 7 US 8 EU 41 JP 25.5 CM
    UK 7.5 US 8.5 EU 41.5 JP 26 CM
    UK 8 US 9 EU 42 JP 26.5 CM
    UK 8.5 US 9.5 EU 42.5 JP 27 CM
    UK 9 US 10 EU 43 JP 27.5 CM
    UK 9.5 US 10.5 EU 43.5 JP 28 CM
    UK 10 US 11 EU 44 JP 28.5 CM
    UK 10.5 US 11.5 EU 44.5 JP 29 CM
    UK 11 US 12 EU 45 JP 29.5 CM
    UK 11.5 US 12.5 EU 45.5 JP 30 CM
    UK 12 US 13 EU 46 JP 30.5 CM
    UK 12.5 US 13.5 EU 46.5 JP 31 CM
    UK 13 US 14 EU 47 JP 31.5 CM
    UK 2.5 US 5 EU 35.5
    UK 3 US 5.5 EU 36
    UK 3.5 US 6 EU 36.5
    UK 4 US 6.5 EU 37.5
    UK 4.5 US 7 EU 38
    UK 5 US 7.5 EU 38.5
    UK 5.5 US 8 EU 39
    UK 6 US 8.5 EU 40
    UK 6.5 US 9 EU 40.5
    UK 7 US 9.5 EU 41
    UK 7.5 US 10 EU 42
    UK 8 US 10.5 EU 42.5
    UK 8.5 US 11 EU 43
    UK 9 US 11.5 EU 44
    UK 9.5 US 12 EU 44.5