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  • Contact Us

    We endeavour to respond to enquiries as quickly as possible.

    +44 (0) 203 958 4303

    Email available 24/7

    enquiries@hiessik.com

    Returns, Refunds & Cancellations

    Return Policy

    All purchases from HIESSIK® adhere to the UK Statutory Rights policy.


    We permit returns for items within 14 days of you receiving the item, provided they are returned in their original, unworn condition - tags and packaging included. When returning footwear, it's important the original box remains in satisfactory condition and any accessories, such as dust bags, additional laces and shoe trees are returned. For many shoe collectors, the shoe box is an integral part of the collection experience, we ask that you respect this, otherwise, a return may not possible. HIESSIK® Wardrobe and Request A Size orders are non-refundable.

    We reserve the right to reject returns deemed unworthy of this criteria. It is within our discretion to send items that do not meet this criteria back to the original senders address.

    Due to the nature of the product that you are purchasing it is highly unlikely that an exchange will be possible, if a replacement product is available, you will be notified.

    To schedule a return, click here

    Please ensure you retain proof of postage after processing a return.

    Refunds

    Refunds will be processed within 3-5 working days to the original method of tender.
    We cannot process refunds to a different form of payment. The customer will incur any charges related to the delivery and/or collection of refunded items.

    Cancellations

    Orders from HIESSIK® can be cancelled any time prior to order dispatch, so if for whatever reason you change your mind, we will duly process a cancellation.



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    Return Policy

    We permit returns for items within 14 days of you receiving the item, provided they are returned in their original, unworn condition - tags and packaging included. When returning footwear, its important the original box remains in satisfactory condition and any accessories, such as dust bags, additional laces and shoe trees are returned. For many shoe collectors, the shoe box is an integral part of the collection experience, we ask that you respect this, otherwise, a return may not possible.
    We reserve the right to reject returns deemed unworthy of this criteria. It is within our discretion to send items that do not meet this criteria back to the original senders address. Due to the nature of the product that you are purchasing it is highly unlikely that an exchange will be possible, if a replacement product is available, you will be notified.

    In order to submit a return request, fill out the form below.
    To ensure your return is processed successfully, please ensure all fields are entered correctly.



    © HIESSIK, 2018